Membership Services

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Key Achievements

  • The FIA Club Development programme was renamed the FIA Regional Development Programme. The programme supported 30 projects across the four FIA Mobility Regions.
  • 5 FIA Mobility Worldwide projects were completed in 2023, helping to boost Club resilience even further.
  • The FIA Region I Spring Meeting in Strasbourg, France, FIA American Congress in Antigua Guatemala, and FIA Region Il Roundtable in Bali fostered collaboration, networking and knowledge sharing across the four Mobility Regions.
  • The FIA Conference held in Córdoba, Spain under the banner ‘Accelerating Change: Member-Driven, Knowledge-Led Transformation’ gathered 301 Delegates from 132 FIA Member Organisations in 125 countries.
  • FIA University programmes gave Members the chance to participate in capability-building courses hosted by the world’s finest educational establishments.
  • The FIA-led One Road programme continued to grow with 10 partnerships secured. 7 Clubs are part of the community, with more to join in 2024.
  • The Drone and Vertical Mobility Academy helped Clubs unlock the potential of drone innovations.

Empowering Clubs and Regions

FIA Regional Development Programme

The FIA Club Development Programme was renamed FIA Regional Development Programme to better reflect the closer connections the Federation is forging with all its Regions. In 2023, the programme focused on improving its efficiency to facilitate improved collaboration with regional offices. FIA Mobility Regions were consulted to ensure the optimisation factors in their feedback and suggestions.

The €1 million annual fund was allocated to the four Mobility Regions to support their development strategies and to foster initiatives serving local Clubs according to four main objectives:

  • To facilitate the implementation of the FIA Mobility Strategy and initiatives at a regional level;
  • To strengthen Regional Offices’ structure and capability;
  • To ensure the development of tailored regional initiatives;
  • To increase Clubs from the Regions’ engagement and access to FIA core services.

30 Projects were supported

Across the four FIA Mobility Regions in 2023.

Projects supported within 5 categories

‘Events and Learning’, ‘Exchange and Mentoring’, ‘Communication and Marketing’, ‘Regional Strengthening’, ‘Seed Funding’.

FIA Mobility Worldwide

Launched in 2020 during the COVID-19 pandemic, the FIA Mobility Worldwide programme aimed to aid the rapid recovery and long-term stability of FIA Members during and after the health crisis.

Developed in partnership with global management consultancy EY-Parthenon, the programme was deployed in two phases. The first part, rolled out over 2020, aimed to provide assistance to Clubs in greatest need and also resulted in the creation of a toolkit of best practice for Clubs. The second part, ongoing since 2021, involved analysis of the findings of Part I and the rollout of two key support and development streams focusing on Business Diversification and Dedicated Funding.

5 Projects were completed

In 2023

Türkiye Turing ve Otomobil Kurumu (TTOK, Turkey)

Opened a vocational training center

Jamaica Automobile Association (JAA, Jamaica)

Entered the B2C market for Fuel Management Services with a mobile Application

Touring y Automóvil Club Paraguayo (TACPy, Paraguay)

Digitalised core business processes (front and back end)

Automobile Association of Tanzania (AAT, Tanzania)

Acquired or received vehicles to set up a B2B roadside assistance business

Road Safety Institute ‘Panos Mylonas’ (RSI, Greece)

Launched an online learning platform to supplement current driving lessons

Knowledge Sharing across the Regions

Learning & Networking For Growth

FIA Conference 2023 – Accelerating Change: Member-Driven, Knowledge-Led Transformation 

301

Delegates present on site

8

Exhibition booths

154

Delegates joining remotely

54

Speakers

132

FIA Member Organisations

11

Activities

125

Represented countries

Hosted under the banner of ‘Accelerating Change: Member-Driven, Knowledge-Led Transformation’, the 2023 FIA Conference in Cordoba, Spain gathered 301 Delegates from 132 FIA Member Organisations in 125 countries.

On day one, the conference was honoured to receive an audience with His Majesty King Felipe VI of Spain who met with FIA President Mohammed Ben Sulayem, RACE President and FIA Senate President Carmelo Sanz de Barros, and members of the World Councils and Senate.

Day one also saw the presentation of the FIA Digital Innovation Strategy, while in the opening joint session on the benefits of digitalisation, industry experts revealed the increasing opportunities that exist through greater digitalisation and AI use, especially in the improvement of consumer experience.

A packed day two schedule included a session analysing current Mobility trends during a period of considerable change within the industry, as well as a fascinating Tourism focused discussion on how the desire for personalisation is transforming the tourism industry.

The future of mobility was also on display with Delegates discovering UMILES Next’s groundbreaking air taxi drone and exploring the FIA’s and Touring Club Suisse’s Drone & Vertical Mobility Academy.

Day three’s final Mobility session highlighted how data is increasingly being used to move mobility issues to the top of the political agenda. Member case studies demonstrated why data is essential in lobbying for new measures to achieve safer mobility. Artificial Intelligence’s role in promoting changes to future government policy was also discussed.

The FIA Conference concluded with the Extraordinary General Assemblies of the FIA (France and Switzerland). FIA Member Clubs took part in the voting process and approved several proposals, most notably the FIA’s annual audited accounts for 2022 and the reaffiliation of the Automobile Association of the United Kingdom as an FIA Member Club.

Successful Member-Driven, Knowledge-Led 2023 FIA Conference

FIA Club Correspondents’ Meetings

Upon joining the FIA, each Member Organisation appoints a ‘Club Correspondent’, whose primary role is to be the main point of contact for all FIA-related interaction and communications. As part of this remit, annual FIA Club Correspondents’ Meetings are organised on a regional and global basis, during which Clubs can share knowledge and best practices.

In 2023, the FIA Region I Club Correspondents’ Meeting was held in May 2023 in Helsinki, Finland, hosted by Autoliitto. The FIA Region II Club Correspondents’ Meeting took place at the FIA Region II Roundtable event in Bali, Indonesia, and the FIA Regions III & IV Club Correspondents’ Meeting was held during the FIA American Congress in Antigua Guatemala, Guatemala. An FIA Club Correspondents’ Global Meeting 2023 was held online in November.

FIA University

In 2023, the FIA University delivered a comprehensive programme of courses allowing Clubs around the world to benefit from capability-building courses hosted by the world’s finest educational establishments.

FIA University for Mobility Members in 2023

2 Global Programmes

2 Regional Programmes

Themes

Leadership, Digital Transformation, Analysis and Response, Communication, Strategic Mindset, Partnerships, Collaboration, Critical Decision-Making, and Neuroscience

Incubating Innovation

Mobility Services Commission

The Mobility Services Commission (MSC) is a project incubator that aims to support FIA Member Clubs’ Development.

In 2023, the Mobility Services Commission (MSC) adopted a new framework to better align with the objectives set by the new FIA Mobility Strategy and support the four Mobility Region’s growth. 

To do so, a regional approach was adopted to better take into consideration each Mobility Region’s specificities and needs but also to foster cross-regional collaboration.

Several Working Groups were created to develop specific projects. They shared a common data-driven methodology and the objective of creating communities of practice.

One Road 

The mission of One Road is to help FIA Mobility Clubs tackle membership retention and acquisition challenges, by providing access to unique global loyalty offerings for their members.

One Road is the FIA-led global loyalty programme, tailor-made for and open to Mobility Clubs, enabling them to increase their business opportunities by offering high-volume benefits to their members. 

One Road – Landmarks

Clubs

4 Pilot Clubs Integrated

Mobilité Club France (France), Österreichische Automobil-, Motorrad- und Touring Club (ÖAMTC, Austria), Touring Club Switzerland (TCS, Switzerland), Koninklijke Nederlandse Toeristenbond (ANWB, The Netherlands)

1 New Club Integrated

Automòbil Club d’Andorra (ACA, Andorra)

1 New Club To Be Integrated

M Sverige (Sweden) 

1 Club joins the pilot programme

Automobile Association of Singapore (AAS, Singapore)

10 +

Clubs from all the FIA Regions in discussions

Partners

10 Partners secured

4 Partnerships In Final Stage of Negotiations

10 Partnerships in advanced Negotiations

140 Potential Partners Contacted

During the FIA General Assemblies week in Baku, Azerbaijan, One Road was presented to delegates at the Membership Services Forum through Clubs’ testimonials. Additionally, a dedicated booth was set to match-make interested Clubs. 

One Road also onboarded the Automobile Association of Singapore (AAS) as a pilot Club for the APAC region, and continues negotiations to onboard the Japanese Automobile Federation (JAF), helping to expand its global footprint even further.

Drone & Vertical Mobility Academy 

Launched in 2022, by the Mobility Academy of the Touring Club Switzerland in collaboration with and supported by the FIA, the Drone and Vertical Mobility Academy (DAVMA) is an initiative designed to enable FIA Member Clubs to diversify their service offerings and enhance their mobility vision. Through this initiative, Clubs can proactively embrace and leverage new opportunities in drones’ services. 

The DAVMA focuses on the many applications of drone innovations such as the transportation of goods in the healthcare sector or the integration of air taxis into future multimodal transport systems.

The DAVMA in 2023

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